You’ve been in an accident or your car has experienced some cosmetic/structural damage because of bad weather condition. Either way, you want the dents, dings and scratches fixed as soon as plausible. Entrusting your prize vehicle to the initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most beneficial interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be witnessed.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair think you are honest with their target market.”
What prompted the requirement of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they really do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them in with a lowball estimate.
In light of situations like these, it’s not surprising recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that get their customers’ best interests at heart. Recently, EMC Publishers reported that your “Local auto repair shop [had been] recognized by BBB for its consistency.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in every area of business by effect on repair service provider secured the win.
One of the approaches the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective always be getting you back within road quickly and using the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also helps to ensure that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way which often the auto repair shop walked away the actual use of honor was using the time promote to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative elements. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly less than a competitor that is committed to slow-moving deal and backs it up using a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off by the auto repair shop. A reputable car body team focuses on taking that stress out within the process with focus detail from quote, to insurance agency document approvals, all the way through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777